Frequently Asked Questions

Answers to general ESOS enquiries, questions received at the National Code 2007 Information Sessions, and the ESOS Mailbox and Helpline are addressed here. Search words under each heading link to a bank of Q&As.

The Part D Standards link to the Q&A sections of the National Code Explanatory Guide. The key words under the Part D Standards link to Q&As on these topics.

General

ESOS Legislation	National Code 2007	ESOS Evaluation
PRISMS	CRICOS

For Students

Part-time work	Transfer to another provider	Course expectations not fulfilled	Credit for study at home
Aged under 18	Support	Defer or suspend	School-aged children
Study in Australia	Appeal	Refunds	If your provider defaults

ESOS Act

ESOS Assurance Fund

Tuition Assurance Schemes

National Code

History	Registration on CRICOS	Course duration
Work-based training	Online and distance	Arrangements with other providers
Capacity

DEEWR-DIAC Course Progress Policy and Procedures

Reporting for unsatisfactory progress	Transition to and from the DEEWR-DIAC course progress policy and procedures
Informing students/carers how policy affects them	Attendance reporting
Responsibility for students if not monitoring attendance	Consecutive study periods

Part D    Standards for Registered Providers
Compliance with the Standards 

Standard 1 - Marketing information and practices     

Accurate marketing	Arrangements with another provider	Display CRICOS provider code
Agent recruitment

Standard 2 – Student engagement before enrolment

Accurate course information	Grounds to defer, suspend or cancel	Information about living in Australia
English language proficiency

Standard 3 – Formalisation of Enrolment

Written agreement	Refunds	Provider default
Course money	Privacy

Standard 4 – Education Agents

Written agreement	Dishonest practices	Education Agent Training Course
Monitoring	Recruit

Standard 5 – Younger  students

CAAW letter	Welfare and accommodation	Arrangements for packaged courses
When to advise DIAC	Travel arrangements	Two or more providers

Standard 6 – Student support services

Student contact officer	Student support services	Orientation
Critical incident policy

Standard 7 – Transfer between registered providers

Six months - what it means, when it starts	Which course or visa does it apply to?
Transfer policy - what is reasonable	Letters of release - when, how and by who
Enrolling a student without a letter of release	Multiple locations
Transfers after six months	Diagram showing the process steps
Reasons for refusing a letter of release	Refunds
Government sponsored students

Standard 8 – Complaints and appeals

Refer to the Q&A section of the National Code Explanatory Guide

Standard 9 – Completion within expected duration of study 

Full-time/20 hours	Also refer to the Q&A section of the National Code Explanatory Guide
Extensions to duration of study	Part-time
Expected duration of study	Online and distance

Standard 10 – Monitoring course progress   

Reporting through PRISMS	DEEWR-DIAC course progress policy
Intervention strategy	Compassionate and compelling circumstances and appeals
Unsatisfactory course progress	Notice of intention to report
Academic progress policy	Compulsory and Non-compulsory study periods

Standard 11 – Monitoring Attendance  

Notice of intention to report	When to report
DEEWR-DIAC course progress policy	Transition between the National Code 2001 and the National Code 2007

Standard 12 - Course Credit

Course credit

Course duration

Standard 13 – Deferring, Suspending or Cancelling the Student’s Enrolment

Changes to a student's enrolment	Temporary suspension of studies	Privacy
Retrospective suspension or Deferment	Student Misbehaviour	Visas and Welfare
Deferring Commencment	Complaints and Appeals	Compassionate or compelling circumstances

Standard 14 – Staff capability, educational resources and premises

Staff capability

Educational resources

Premises

Standard 15 – Changes to registered providers’ ownership or management

Registration information

High managerial agent

Fit and proper

Last Modified: Thursday, 7 August 2008

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